Refund policy

If you are not completely satisfied with your purchase, we are here to help. We work hard to ensure that our customers are completely satisfied with the products they buy from us.

Returns
You can return an item within 14 calendar days from the day you received it.

To be eligible for a return, your item must be unused and in the same condition as you received it. received it. Your item must be in its original packaging.

You must contact us before submitting a return as the return address varies depending on the origin of your order. varies depending on the origin of your order.

Refunds
Once we have received your item, we will inspect it and inform you that we have received your returned item. received the returned item. After inspecting the item, we will promptly notify you of the status of your refund.

If your return is approved, we will issue a refund to your credit/debit card.

You will receive the credit within a certain number of days, depending on your card issuer's policy.

Note: The usual processing time for a refund by most banking institutions is 3 to 5 business days.

Additional information required
Occasionally, a tax identification number or additional information may be required before we can process your order. We will inform you when this is the case. This information is only required for a few countries and allows our products to pass through customs without any problems. If this information is not provided, we will not be able to process your order and a refund will be issued. we will not be able to process your order and no refund will be issued.

Shipping
All customers are responsible for return shipping costs. We strongly recommend that you send returned items with a tracking option as we cannot be held responsible for items lost in transit. get lost in transit.

Shipping charges are non-refundable.

Cancellations
Our cancellation policy is within 12 hours.

If the customer does not receive the package, it will be forwarded to the post office where the customer can pick it up. where the customer can pick it up. If the customer fails to do so, the parcel will be returned to us. In this case, the customer may choose to return the item and pay the return shipping costs.

Damaged items

Please attach photos and a video showing the poor quality of the goods or damaged parts so that we can help you as soon as possible. The best images are taken on a flat, well-lit surface where defects are easy to see. This information is used to help you with your order and to prevent future problems. Please inform us within 14 days of receipt of the damaged or faulty item.

Contact us

If you have any questions about how to return your item, please contact us.

You can contact us by sending an e-mail to info@rosewoodmelbourne.com. Rosewood Melbourne employees are available 24 hours a day, six days a week. We always respond within 24 hours and look forward to helping you!